As our new operations director, Shay Malcolm oversees the business side of the firm, from workflow management and HR to finance and office administration. Under her leadership, project management ensures that client work is properly prioritized, deadlines are achieved, and budgets are met.
Shay is responsible for driving operational efficiency and financial accountability and serves as a central hub for key business metrics including client satisfaction, billing, staffing and performance, vendor management, facility operations and general administration. Her position and her department make it possible for the production teams to focus on the work at hand: developing smart, creative and goal-minded solutions for their clients.
“Shay is going to be a great asset,” said Lara August, Robot Creative founder and owner. “The role of Operations Director is vital to our organization. She brings a strong analytical and general management background to the table, but is also very creative, making her the perfect addition to our team.”
Prior to joining ROBOT, Shay spent the past 11 years advancing in her career with increasingly challenging roles. Most recently she served as Operations Leader/Assistant Store Director at H-E-B, where she was selected to participate in the H-E-B School of Retail Leadership program (2014-2015). During this time, she also participated in the San Antonio Black Chamber of Commerce sponsored-Entrepreneurial and Professional Institute Connection (EPIC), a leadership program that taps into the diverse talents of local young professionals to provide unique perspectives in tackling city-wide challenges.
Before H-E-B, Shay worked for other well-respected organizations including The Center for Health Care Services and the University of the Incarnate Word.
A native of San Antonio, Shay attended the University of the Incarnate Word, earning first a Bachelor of Arts in Psychology with a Minor Art History in 2011, and then a Master of Arts in Communication Arts in 2013. Away from work, Shay is an avid sneaker and Funko figurine collector. She also enjoys attending Broadway shows, concerts and music festivals.
Want to check out the rest of our team of rock stars? Click here to visit our team page.